We at Emmet County have been looking into the same thing. We have talked to:

· ReCollect—still in the running

· Our web site hosts—have declined

· Eaton County, which uses/used to use EventBrite—still in the running

We have hesitated to use EventBrite because it seems a bit creepy for our citizens to have to give all of their information (register) to a private ticket company to make an appointment for a government service. If anyone has tried this, how did your customers react to registering?

Thanks!

Kate

Katherine Melby, Communications Coordinator

Emmet County DPW/Recycling

200 Division Street, Suite G-76, Petoskey MI 49770

231-348-0640

kmelby@emmetcounty.org

www.EmmetRecycling.org

From: hhwroundtable@kalcountyeh.simplelists.com [mailto:hhwroundtable@kalcountyeh.simplelists.com] On Behalf Of Robert Spaulding
Sent: Thursday, January 03, 2019 3:26 PM
To: hhwroundtable@kalcountyeh.simplelists.com
Cc: Shelly Messing <SMessing@livgov.com>
Subject: HHW Appointment Scheduling Software

Group

Hope all had a nice Holiday Season and are ready for a great year in 2019.

Livingston County is looking into some type of service/software that would allow us the ability to primarily allow residents to schedule a HHW appointment online and without the assistance of our staff via the phone.  This takes a considerable amount of staff time taking appointments during our HHW/Other events time period from April until October.

We have been in discussions with ReCollect, but wanted to know if any of our colleagues might have some other opportunities/companies for us to look into.

If it also allowed us to manage a data base of residents wishing to be reminded of events that we do for tires and electronics, etc., reminder texts and emails, and other tasks, that would be something that we might be interested in as well.

Thank you and we would appreciate any information/contacts that you could provide.

Robert A. Spaulding

DPW/Solid Waste Coordinator

2300 E. Grand River Ave. Suite 105

Howell MI 48843

517-546-0040 Office

517-545-9658 Fax

517-552-6781 Direct

517-404-6428 Mobile

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