Leelanau County may be interested. I like the idea of perhaps a ‘group approach’ and discount.
From: hhwroundtable@kalcountyeh.simplelists.com [mailto:hhwroundtable@kalcountyeh.simplelists.com] On Behalf Of Carol Somers
Sent: Friday, January 04, 2019 11:27 AM
To: hhwroundtable@kalcountyeh.simplelists.com
Subject: RE: HHW Appointment Scheduling Software
This is very timely! Mid Michigan Waste Authority is moving to an appointment-based HHW format this year, so we are also looking at scheduling system options.
Katharine and Carol
Carol Somers
Community Engagement Officer
Mid Michigan Waste Authority
2063 S Miller Rd
Saginaw, MI 48609
PH 989 781-9555
FAX 989 781-9559
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From: hhwroundtable@kalcountyeh.simplelists.com <hhwroundtable@kalcountyeh.simplelists.com> On Behalf Of Kate Melby
Sent: Friday, January 04, 2019 11:13 AM
To: hhwroundtable@kalcountyeh.simplelists.com
Subject: RE: HHW Appointment Scheduling Software
I wonder if the HHW Round Table could negotiate a discount if a bunch of us would contract with them for their system. Last I talked to them I think it was $2,400 a year which is prohibitive for us.
Katherine Melby, Communications Coordinator
Emmet County DPW/Recycling
200 Division Street, Suite G-76, Petoskey MI 49770
231-348-0640
From: hhwroundtable@kalcountyeh.simplelists.com [mailto:hhwroundtable@kalcountyeh.simplelists.com] On Behalf Of Trudy Galla
Sent: Friday, January 04, 2019 9:28 AM
To: hhwroundtable@kalcountyeh.simplelists.com
Subject: RE: HHW Appointment Scheduling Software
Can anyone share cost for these services?
From: hhwroundtable@kalcountyeh.simplelists.com [mailto:hhwroundtable@kalcountyeh.simplelists.com] On Behalf Of Jeff Krcmarik
Sent: Friday, January 04, 2019 7:45 AM
To: hhwroundtable@kalcountyeh.simplelists.com
Subject: RE: HHW Appointment Scheduling Software
In regards to Eventbrite it’s been very successful in providing the appointment/scheduling service. Knowing what folks have prior to arrival and how to contact them for items we don’t accept and where they can be taken. We also have a portion of our community without internet so when we register we are provided contact information for a snail mail follow up.
We haven’t , so far, received any anxious residents regarding the registration process.
Our events run smoothly without long lines and we know what to expect for the most part. A few participants just show up without registering but that is a small minority.
As far as Eventbrite itself, we do not take any financial, credit or debit card numbers, information from folks, in case of hacking into the site, information would be regarding the waste folks want to recover and where they live.
From: hhwroundtable@kalcountyeh.simplelists.com <hhwroundtable@kalcountyeh.simplelists.com> On Behalf Of Kate Melby
Sent: Thursday, January 3, 2019 4:06 PM
To: hhwroundtable@kalcountyeh.simplelists.com
Subject: RE: HHW Appointment Scheduling Software
We at Emmet County have been looking into the same thing. We have talked to:
- ReCollect—still in the running
- Our web site hosts—have declined
- Eaton County, which uses/used to use EventBrite—still in the running
We have hesitated to use EventBrite because it seems a bit creepy for our citizens to have to give all of their information (register) to a private ticket company to make an appointment for a government service. If anyone has tried this, how did your customers react to registering?
Thanks!
Kate
Katherine Melby, Communications Coordinator
Emmet County DPW/Recycling
200 Division Street, Suite G-76, Petoskey MI 49770
231-348-0640
From: hhwroundtable@kalcountyeh.simplelists.com [mailto:hhwroundtable@kalcountyeh.simplelists.com] On Behalf Of Robert Spaulding
Sent: Thursday, January 03, 2019 3:26 PM
To: hhwroundtable@kalcountyeh.simplelists.com
Cc: Shelly Messing <SMessing@livgov.com>
Subject: HHW Appointment Scheduling Software
Group
Hope all had a nice Holiday Season and are ready for a great year in 2019.
Livingston County is looking into some type of service/software that would allow us the ability to primarily allow residents to schedule a HHW appointment online and without the assistance of our staff via the phone. This takes a considerable amount of staff time taking appointments during our HHW/Other events time period from April until October.
We have been in discussions with ReCollect, but wanted to know if any of our colleagues might have some other opportunities/companies for us to look into.
If it also allowed us to manage a data base of residents wishing to be reminded of events that we do for tires and electronics, etc., reminder texts and emails, and other tasks, that would be something that we might be interested in as well.
Thank you and we would appreciate any information/contacts that you could provide.
Robert A. Spaulding
DPW/Solid Waste Coordinator
2300 E. Grand River Ave. Suite 105
Howell MI 48843
517-546-0040 Office
517-545-9658 Fax
517-552-6781 Direct
517-404-6428 Mobile
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